Japan Rail Pass : Conditions

Payment & Ticketing


To be eligible to purchase a Japan Rail Pass, you must meet one of the following 2 criteria:

  1. You are a foreign tourist visiting Japan for sightseeing, under the entry status of "temporary visitor". Only persons who have a passport bearing this stamp can use a Japan Rail Pass.

Japanese nationals living in a foreign country will no longer be eligible to purchase a Japan Rail Pass from 1st April 2017.

Dual Citizens: If you are dual citizen and have two passports (Japan and your country of residence), you MUST enter Japan under the entry status of "Temporary Visitor" on your foreign passport in order to exchange your Exchange Order for the Japan Rail Pass in Japan.


  • An Exchange Order is issued which must be presented in Japan, at a JR Station that has a Japan Rail Pass Exchange Office. You will receive two Exchange Order vouchers labelled A and B (located in top right hand corner) which must be presented locally within 3 months of issue date. Your Rail Pass is then valid for travel to commence within 1 month.
  • Passengers travelling on non JR lines must pay respective fares and charges applicable to sections travelled.
  • The Japan Rail Pass is not valid for the following:
    - Nozomi trains along the Tokaido/Sanyo Shinkansen
    - Mizuho trains along the Sanyo/Kyushu Shinkansen
    - JR trains using non-JR tracks
    - Highway buses
  • All reservations must be made locally in Japan.

Child Ages: 6 - 11 years. Children under six years of age may travel free of charge if they do not occupy a seat i.e. are seated on their parent's lap. (One child per adult only) Otherwise, they will need a Child Rail Pass.

We also recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip.

Cancellation & Amendments


  • To reissue a pass a fee applies: $20 fee + Carrier Penalty
  • An Exchange Order that has not been presented for issuance of a Japan Rail Pass must be returned within 12 months from issuing date.
  • A $30 fee + Carrier Penalty per pass applies.
  • Exchange Orders or Japan Rail Passes will not be reissued or refunded if lost or stolen.