Rail FAQs

1. Where can I find more information on Oyster cards?

For more information on Oyster cards please click here.

2. What's the difference between 1st and 2nd class seating in Europe?

1st Class seats often recline, there are fewer seats per car, and there is more space for luggage. On some high-speed trains, the price of a 1st Class ticket includes a meal. 1st class is generally quieter with more business and adult passengers. 2nd Class accommodations are less expensive, but not as spacious, as there are more seats per car. For trips over 2 hours we recommend that you book 1st class. If you intend to book your rail travel once in Europe 1st class usually is easier to book as more Europeans tend to travel in 2nd class. However Rail Europe strongly advise you to pre-book your seat reservations in advance if you know your travel dates.

3. What are the sleeper descriptions on The Ghan, Indian Pacific and Great Southern?

The Ghan, Indian Pacific and Great Southern have Platinum & Gold sleepers.

4. Where can I view timetables?

Please click here for timetables.
Rail Europe is not responsible for the privacy practices of such other sites and encourages users to read the privacy statement of each site visited.

5. Making a payment to Rail Europe.

Rail Europe accepts the following payment options:

  • Direct Deposit
  • PoLi
  • Travel Agent payment methods (Enett or Payment Gate)
  • Credit card (American Express, Visa and MasterCard are accepted). Surcharges for credit card payments may apply.
    All our online credit card payments are protected by 128bit SSL encryption and handled directly by Direct Payment Solutions, New Zealand

6. How long do tickets take to deliver?

Rail Europe sends out documents within 2 days of receiving full payment.

7. Information on European seat reservations?

Seat reservations are an additional cost and vary according to different trains. Not all trains require a seat reservation.

For more information on seat reservations, please click here.

8. Where can I find live chat on your website?

Live chat is a live online chat system. Live chat can be found on the homepage of our website www.railplus.com.au

9. Exchanges & Refund -


Exchanges

Unvalidated rail passes may be exchanged for another pass of equal or greater value.
When upgrading a rail pass the passholder must pay shipping charges and the (dollar value) difference between the original and upgraded pass.
When downgrading a rail pass, the passholder returns the original rail pass for a 75% + GST refund and then purchases a new rail pass, paying for all shipping charges.
The passholder must send the original pass certified or Express post, return receipt requested, before receiving a new pass.If passes are lost or stolen Rail Europe do not take responsibilty.

Refunds

Please refer to our Terms & Conditions

10. How do I make a Reservation?

Europe (Eurail) - Buy now
We advise booking pass holder seat reservation with your pass, especially in peak season and on major routings.

UK (Britrail) - Buy now

USA (Amtrak) - Buy now

Canadian Rail - Buy now
Only your first journey can be reserved outside Australia (and is compulsory). Additional seat reservation can be made for free in Canada.

Japan Rail - In Green class, reservations are compulsory on Shinkansen and most Limited Express and Ordinary Express trains. Ordinary class has both reserved and non-reserved seating.
There is no charge to reserve seats. Reservations must be made in Japan and can be performed at any JR Rail office or at a sales office of a JR associated travel agency. At the time of making a reservation, you must present your pass to obtain your reservation ticket.

11. Can we prebook ferries in Australia before we leave?

Ferries in Europe can be booked via the Rail Europe homepage. Ferry bonuses in conjunction with a rail pass must be booked locally. 

12. Do Amtrak trains leave from Grand Central Station in New York?

No. Amtrak trains only depart from New York Penn station.

13. How long does it take to change platforms at Zurich HB station?

Platform stations are very easy when changing trains at the Zurich train station. Platforms are placed close together with clear signage. Rail Europe always recommends at least 10 minutes when changing trains.

14. Europe train tickets.

For information on our Europe train tickets please refer to our Europe train ticket page.

15. How do I change seat reservations?

If you require seat reservation changes please contact Rail Europe. Please contact us at
Australia: info@raileurope.com.au or on our toll free number 1300 555 003.
New Zealand: info@raileurope.co.nz or call on 649 377 5415

16. What booking fees do you charge?

For all bookings requiring reservations, a non-refundable booking fee of $30 will apply.
If you are booking on our website we have $15 per booking fee, waived for bookings over $599. 

17. Collecting Your Tickets / Rail Europe Office?

Rail Europe have one office in Melbourne, Australia and Auckland, New Zealand. All bookings are delivered by courier or Australia post (for Australian bookings), however you are more than welcome to collect tickets from either of our offices.

Rail Europe Australia

Level 6, 51 Queen Street
Melbourne, 3000, Australia
Ph: 1300 555 003
Ph: 03 9642 8644 (within Victoria)
Fax: 03 9642 8403
ABN# : 84-081-473-172
Office hours: 8:30am - 5:00pm Monday - Fridays (excluding Public Holidays)

Rail Europe New Zealand

Level 2, 6 Kingdon Street
Newmarket, Auckland
New Zealand
Ph: +649 377 5415
Fax: +649 374 1950
Office hours: 9:00am - 5:00pm Monday - Fridays (excluding Public Holidays)

18. Rail Europe protection plan?

Rail Europe protection plan is to cover lost or stolen documents whilst overseas.

19. Countrylink trains?

For costs and information on all Countrylink services that run within Australia please click here.

20. How do I purchase a train ticket from A to B in Europe?

Looking for a ticket to get you from A - B? Then the European individual train ticket is the answer for you. Please click here for further information and to book your train ticket online.

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