Rail Protection Plan

Rail Europe is pleased to offer a Rail Protection Plan for all rail passes and rail tickets issued through our office (excluding seat reservations). The cost of the plan is $9.00 per person per rail pass/ rail ticket. Under the Rail Protection Plan, if your pass/tickets are lost or stolen in Europe (for Europe rail products) or Japan (for Japan rail products), you can purchase replacement pass/tickets to complete your rail travel and upon your return to Australia, simply file for reimbursement. Rail Europe will refund you the value of the unused portion of the pass/ticket purchased through Rail Europe or the value of replacement pass/ticket(s) purchased in Europe / Japan, whichever is lower.

Please read the actual description of coverage below for this program as well as the instructions for filing a claim.

 

DESCRIPTION OF COVERAGE

AGREEMENTS: The provider of this program will by payment, reimburse the pass/ticket holder(s) named on the rail pass/ticket issued by Rail Europe for theft or accidental loss of rail pass/ticket whereby replacement tickets have been purchased, subject to Exclusions, Conditions and Limitations contained below.

LOSS: “Loss” means the theft or accidental loss of the rail pass/ticket.

COVERAGE: Rail Protection Plan is strictly limited to loss or theft that occurs in Europe (for Europe rail products)
or Japan (for Japan rail products).

 

EXCLUSIONS

This program does not apply to any loss caused by:

• Delay, detention or confiscation by Customs Officers, Officials, Police or other security officers.
• Rail pass/ticket not in your actual possession at the time of loss.
• War, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion,
revolution, insurrection or military or usurped power
• Any dishonest, fraudulent or criminal act by the pass/ticket holder.
• Damage due to wear and tear and gradual deterioration.

 

LIMITS OF LIABILITY

The limit of Program Provider’s Liability shall be the value of the unused portion of the pass/ticket purchased through Rail Europe or the value of the replacement pass/ticket(s) purchased in Europe / Japan, whichever is lower. The loss date shall be the date on which the pass holder first became aware of the loss of the rail pass/ticket or the date 24 hours prior to the reporting of the loss to the police under condition (*), whichever is later.

 

PRODUCTS INCLUDED 

• Eurail/Britrail Rail Passes
• Point to Point Paper Tickets
• Swiss Packages
• Norway Packages
• Japan Rail Passes

PRODUCT EXCLUDED

• E-Tickets
• E-Vouchers
• All Great Train Journeys products
• Passholder Seat Reservations

 
TO FILE A CLAIM

While overseas

• Report loss/theft of pass/ticket to local police within 24 hours and obtain police report.
• Purchase a new rail pass or ticket for remaining days of travel from a Eurail aid office or at a station. A list of locations is sent to you with your pass.

Within 30 days of returning home send us

A written report which includes the Rail Europe booking reference number, pass/ticket holder’s name, the date the pass was validated, how many days were unused, and a description of what happened to the pass

• Your official police report and your receipts for your replacement ticket/passes.
• A copy of your airline ticket/ boarding passes.
• Original copy of replacement tickets/passes.
• Make a copy of all documents for your own records.
• Send all required documentation to:

Customer Service
Rail Europe AUSTRALIA
Level 6, 51 Queen Street
Melbourne, 3000 VICTORIA
Email: info@raileurope.com.au
Telephone: +61 3 9642 8644

This program is administered by Rail Europe Australasia and can be cancelled at any time. Passes/tickets issued prior to cancellation date.